Privacy Policy
This Privacy Policy outlines how we collect, use, share, and protect your information on our website and services.
Effective Date: 11 September 2025
Entity: Priana Impex Pvt. Ltd.
Introduction
Twique ("we", "us") respects your privacy and handles personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP), the Information Technology Act, 2000 (and rules), and applicable directions.
1. Data We Collect
- Account Information: name, email, phone. For businesses: legal entity details, GSTIN (if applicable), business address. For freelancers/service providers: basic identification and contact details.
- Feedback & Experience Data: customer feedback responses, satisfaction scores, service completion timestamps, staff/service ratings.
- Device & Security: IP address, user-agent, logs, security signals (fraud prevention).
- Support/Communications: support tickets, preferences, consents.
2. What We Do Not Collect/Store
We do not collect or store any payment information, financial data, card numbers, CVV, UPI PINs, bank account details, or wallet credentials. Twique does not process payments.
3. Purposes & Legal Basis
- Provide services (experience feedback collection, loyalty automation, analytics reporting): performance of contract.
- Business verification and platform integrity: legal obligation/legitimate interest.
- Security, fraud prevention, platform diagnostics: legitimate interest.
- Service communications and support: consent/contract.
4. Sharing & Disclosures
- Third-party service providers (hosting, analytics, notifications) under confidentiality agreements.
- Vetted technology partners for platform integrations.
- Regulators/law enforcement where required by law or order.
5. Retention
- Business verification records and experience data are retained as necessary for service provision and legal compliance.
- Personal data is retained only as necessary for the stated purposes and deleted upon request (subject to legal obligations).
6. Your Rights (DPDP)
- Access, correction, and erasure (subject to legal retention).
- Consent withdrawal (where processing relies on consent).
- Register grievances and appeal outcomes.
7. Cookies
- Essential cookies for security and sessions.
- Optional analytics cookies with consent; managed via cookie banner or browser.
8. Security
- TLS encryption in transit; encrypted storage for sensitive attributes.
- Least-privilege access, logging, periodic audits.
- Incident response aligned with applicable CERT-In directions.
9. Contact & Grievance
Data Protection Officer / Grievance Officer
- Priana Impex Pvt. Ltd.
- 1ST FLOOR/B/103, VRINDDAVAN BUILDING, VALLABHAI PATEL ROAD, NEAR SHUBHAM HALL, VILE PARLE WEST SUBURBAN, MUMBAI, MAHARASHTRA, 400056
- Email: drbhavinshah.1@gmail.com
- Phone: +91 9987612344
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Contact Details
1ST FLOOR/B/103, VRINDDAVAN BUILDING, VALLABHAI PATEL ROAD, MUMBAI, MH - 400056.
drbhavinshah.1@gmail.com
+91 9987612344
© 2026 Priana Impex Pvt. Ltd.