Terms & Conditions
These Terms govern your use of our website and services. By using our Services, you agree to these Terms.
Effective Date: 11 September 2025
Twique provides a SaaS platform for service experience improvement and loyalty automation. We help businesses and freelancers capture customer feedback, automate loyalty rewards (digital coupons, points, service-based offers), and access experience analytics. Twique does not process payments, handle financial transactions, or act as a payment gateway.
1. Eligibility & Verification
- Businesses: provide business registration details, GST (if applicable), and basic contact information.
- Freelancers/Service Providers: provide basic identification and contact details.
- We may conduct verification checks to ensure platform integrity.
2. Account & Security
- Keep credentials confidential and update contact details promptly.
- Notify us of suspected unauthorized access.
3. Acceptable Use
- No illegal, fraudulent, or unethical activity; comply with IT Act, Consumer Protection Act, and applicable laws.
- Use the platform only for legitimate service experience improvement and customer engagement purposes.
4. Fees & Taxes
- Subscription and service fees apply as per your chosen plan; taxes (e.g., GST) are additional unless stated.
- Twique does not handle payment settlements, as we do not process financial transactions.
- All fees are for SaaS platform access, experience analytics, and loyalty automation features.
5. Refunds & Cancellations
- Business/freelancer subscriptions: billed monthly/annually; non-refundable once charged; cancellations apply from the next billing cycle.
- Loyalty points: businesses define their own reward reversal policies for service cancellations or refunds.
6. Loyalty Program Terms
- Points and rewards are based on customer feedback and business-defined rules; non-transferable; not legal tender or financial instruments.
- Expiry, earning rates, and redemptions are configured by each business and subject to change.
- Fraudulent activity may result in reward reversal and account suspension.
7. Intermediary & Content
Where applicable, Twique operates as an intermediary/tech platform and is not the seller of goods/services. Disputes are between merchants and customers.
8. Intellectual Property & Confidentiality
All platform IP remains with Twique. You receive a limited, revocable licence to use the platform. Parties shall keep confidential non-public information shared for the services.
9. Suspension & Termination
- We may suspend/terminate for policy breaches, risk, or legal requests.
- You may terminate anytime via the dashboard; obligations incurred survive as applicable.
10. Disclaimers & Liability
- Service provided on an “as is” basis; warranties disclaimed to the fullest extent permitted by law.
- Aggregate liability limited to fees paid in the preceding 12 months; no indirect or consequential damages.
11. Indemnity
You agree to indemnify and hold Twique harmless against claims arising from your breach of these Terms, law, or third-party rights.
12. Dispute Resolution, Law & Jurisdiction
- Good-faith discussions → arbitration under the Arbitration and Conciliation Act, 1996 (as amended).
- Seat/Venue: Bengaluru, Karnataka. Language: English.
- Governing law: India. Courts at Bengaluru have jurisdiction for interim relief.
13. Changes
We may update these Terms with notice; continued use constitutes acceptance.
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Contact Details
1ST FLOOR/B/103, VRINDDAVAN BUILDING, VALLABHAI PATEL ROAD, MUMBAI, MH - 400056.
drbhavinshah.1@gmail.com
+91 9987612344
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